Refund & Cancellation Policy
Last updated: 18 July 2026
This policy applies to the optional paid services offered to creators on SocialShoppee — the Pro plan (monthly or annual), credit top-up packs, the custom-domain add-on and Featured placement. It does not apply to purchases you make on third-party marketplaces (Amazon, Flipkart, etc.), which are governed by those marketplaces' own policies.
Digital services
All of these are digital services activated immediately after successful payment. Because access (or the credits) begins right away, these purchases are generally non-refundable once activated.
Cancellation
- Pro plan: a one-time purchase that provides access for the stated period (30 days or 1 year). It does not auto-renew; simply let it lapse or purchase again to continue. You may stop using the service at any time, but the remaining period is not refunded.
- Credit packs: credits are added to your balance instantly and never expire. Purchased credits are non-refundable, and credits already spent cannot be reversed.
- Custom-domain add-on: a one-time purchase for the stated period (30 days or 1 year); it does not auto-renew and the remaining period is not refunded.
- Featured placement: runs for the stated period (e.g. 7 days) from activation and cannot be cancelled mid-run.
When we will refund
We will issue a refund if:
- you were charged more than once for the same purchase (duplicate payment), or
- the paid service could not be delivered due to a technical fault on our side.
Approved refunds are processed to the original payment method within 5–7 business days.
How to request
Email support@socialshoppee.com from your account email within 7 days of the charge, including the payment reference. We aim to respond within 2 business days.